Job Type: Permanent, Full-time

Location: Heathrow, London

Salary: £30,000 per annum plus commission

About the Position

We are recruiting for a Client Advisor to join a prestigious luxury fine jewellery boutique within Heathrow, London. This is a fantastic opportunity for a polished, personable, and commercially focused sales professional who enjoys delivering exceptional service in a fast-paced, international retail environment.

As a Client Advisor, you will support clients from across the world, helping them discover fine jewellery pieces for gifting, special occasions, travel purchases, bridal moments, and everyday luxury. You will provide a warm and knowledgeable service, taking the time to understand each client’s needs while working confidently within a high-footfall luxury setting.

The successful candidate will be client-focused, detail-oriented, and confident building relationships with luxury customers, including international travellers, High Net Worth individuals, and returning clients.

Key Responsibilities

• Welcome clients in a warm, polished, and professional manner.
• Deliver a personalised luxury client experience in a fast-paced airport retail environment.
• Understand each client’s style, occasion, preferences, and purchase motivations.
• Advise clients across fine jewellery, diamonds, precious metals, craftsmanship, styling, and care.
• Support clients with gifting, milestone purchases, bridal jewellery, travel purchases, and timeless everyday pieces.
• Build relationships with new and returning clients, including international customers and High Net Worth individuals.
• Drive sales through consultative selling, product knowledge, client storytelling, and thoughtful recommendations.
• Work towards individual and team sales targets, KPIs, and conversion goals.
• Support clienteling activity, CRM, follow-ups, appointments, and aftercare enquiries.
• Identify opportunities to upsell and cross-sell in a natural and client-appropriate way.
• Process sales transactions accurately and efficiently.
• Handle client enquiries, objections, special requests, and aftercare needs with professionalism.
• Maintain excellent boutique standards, including product presentation, organisation, stock awareness, and visual merchandising.
• Work collaboratively with the wider boutique and airport retail teams to support smooth daily operations.
• Remain flexible and composed during peak travel periods and busy trading times.

About the Candidate

• Minimum of one year’s experience in fine jewellery, luxury retail, watches, fashion, beauty, or a premium client-facing sales environment.
• Strong passion for fine jewellery, diamonds, craftsmanship, styling, and client service.
• Excellent communication and interpersonal skills.
• Confident working with international customers, High Net Worth individuals, and luxury clients.
• Commercially focused with a target-driven approach.
• Polished, professional, and well-presented.
• Warm, approachable, and able to deliver a high-quality service in a busy environment.
• Strong attention to detail and excellent organisational skills.
• Positive, proactive, and collaborative team player.
• Flexible to work airport retail hours, including early starts, late finishes, weekends, and bank holidays where required.

Benefits

• Competitive salary of £30,000 per annum plus commission.
• Opportunity to work in a prestigious luxury fine jewellery boutique within Heathrow.
• Exposure to international clients, gifting, bridal pieces, and fine jewellery collections.
• Training and development within the luxury jewellery sector.
• Opportunity to build a long-term career in fine jewellery and luxury retail.

Your Journey with IRD

Our dedicated recruitment team is committed to providing a prompt, professional, and personable recruitment process. You will receive support at every stage of your journey with us.

Apply now by submitting your most recently updated CV, and one of our recruiters will contact you for a confidential discussion about the next step in your luxury retail career.