Fine Jewellery Sales Consultant - White City

Job Type: Permanent, Full-time

Location: Westfield White City, London

Salary: £30,000 per annum plus commission

About the Position

We are recruiting for a Fine Jewellery Sales Consultant to join a prestigious luxury jewellery boutique in Westfield White City, London. This is an exciting opportunity for a polished and personable sales professional who enjoys working with beautifully crafted jewellery and delivering a warm, elevated client experience.

In this role, you will support clients through a considered and personal buying journey, helping them discover pieces that reflect their style, celebrate important moments, or mark meaningful milestones. You will provide knowledgeable guidance across fine jewellery, including diamonds, gemstones, precious metals, design, craftsmanship, and care.

The successful candidate will be confident building lasting client relationships, including with High Net Worth individuals, while contributing to sales performance and maintaining the high standards expected within a luxury boutique environment.

Key Responsibilities

• Welcome clients in a warm, professional, and polished manner.
• Deliver a personalised luxury client experience from greeting through to aftercare.
• Understand each client’s needs, preferences, occasion, budget, and purchase motivations.
• Guide clients through the selection of fine jewellery pieces with confidence and care.
• Provide accurate product knowledge across diamonds, gemstones, precious metals, settings, craftsmanship, and care advice.
• Build and maintain strong relationships with new and returning clients, including High Net Worth individuals.
• Support clienteling activity, appointments, follow-ups, and aftercare to encourage repeat business.
• Identify opportunities to upsell and cross-sell in a natural, client-appropriate way.
• Work towards individual and team sales targets.
• Process transactions accurately and efficiently.
• Handle client enquiries, special requests, objections, and aftercare needs with professionalism.
• Maintain excellent boutique standards, including presentation, organisation, and visual merchandising.
• Support in-store events, private appointments, launches, and promotional activity where required.
• Work collaboratively with the wider boutique team to support daily operations and overall boutique success.

About the Candidate

• Minimum of one year’s experience in fine jewellery, luxury retail, or a premium client-facing sales environment.
• Strong interest in fine jewellery, diamonds, gemstones, craftsmanship, and client storytelling.
• Excellent communication and interpersonal skills.
• Confident working with luxury clients, including High Net Worth individuals.
• Commercially focused with a target-driven approach.
• Polished, professional, and well-presented.
• Strong attention to detail and the ability to deliver a discreet, high-quality client experience.
• Organised and confident managing multiple client interactions in a busy boutique environment.
• Positive, proactive, and collaborative team player.
• Flexible to work retail hours, including weekends where required.

Benefits

• Competitive salary of £30,000 per annum plus commission.
• Opportunity to work in a prestigious luxury fine jewellery boutique.
• Beautiful boutique environment in Westfield White City, London.
• Training and development within the fine jewellery sector.
• Opportunity to build a long-term career in luxury jewellery sales.

Your Journey with IRD

Our dedicated recruitment team is committed to providing a prompt, professional, and personable recruitment process. You will receive support at every stage of your journey with us.

Apply now by submitting your most recently updated CV, and one of our recruiters will contact you for a confidential discussion about the next step in your luxury retail career.