Job Type: Permanent, Full-time

Location: Harrods, London

Salary: £31,000 per annum plus commission

About the Position

We are recruiting for a Client Advisor to join a prestigious luxury fine jewellery boutique within Harrods, London. This is a fantastic opportunity for a polished, personable, and commercially focused sales professional with a passion for fine jewellery and exceptional client service.

In this role, you will support clients through a refined and personal jewellery buying journey, helping them select pieces for meaningful gifts, milestone occasions, bridal moments, and timeless everyday wear. Working within one of London’s most iconic luxury retail destinations, you will engage with a diverse clientele, including international visitors, loyal returning customers, and High Net Worth individuals.

The successful candidate will be confident delivering a warm, elevated, and knowledgeable service while contributing to boutique sales performance and maintaining the highest standards expected in a luxury environment.

Key Responsibilities

• Welcome clients in a warm, polished, and professional manner.
• Deliver a personalised luxury client experience from initial greeting through to aftercare.
• Build strong relationships with new and returning clients, including High Net Worth individuals and international customers.
• Understand each client’s occasion, style preferences, lifestyle, and purchase motivations.
• Advise clients across fine jewellery, diamonds, precious metals, craftsmanship, styling, bridal jewellery, gifting, and care.
• Support clients with milestone purchases, engagement and bridal jewellery, special occasion gifts, and timeless everyday pieces.
• Drive sales through consultative selling, product knowledge, client storytelling, and thoughtful recommendations.
• Support clienteling activity, appointments, follow-ups, CRM, and aftercare enquiries.
• Work towards individual and team sales targets, KPIs, and conversion goals.
• Identify opportunities to upsell and cross-sell in a natural and client-appropriate way.
• Process sales transactions accurately and efficiently.
• Handle client enquiries, special requests, objections, and aftercare needs with professionalism and discretion.
• Maintain excellent boutique standards, including product presentation, organisation, stock awareness, and visual merchandising.
• Support in-store events, clienteling initiatives, launches, and promotional activity where required.
• Work collaboratively with the wider boutique and department store teams to deliver a seamless luxury retail experience.

About the Candidate

• Minimum of one year’s experience in fine jewellery, luxury retail, watches, fashion, or a premium client-facing sales environment.
• Strong passion for fine jewellery, diamonds, craftsmanship, styling, and client storytelling.
• Excellent communication and interpersonal skills.
• Confident working with luxury clients, including High Net Worth individuals and international customers.
• Commercially focused with a target-driven mindset.
• Polished, professional, and well-presented.
• Warm, approachable, and able to deliver a high-quality client experience in a busy luxury retail setting.
• Strong attention to detail and excellent organisational skills.
• Positive, proactive, and collaborative team player.
• Flexible to work retail hours, including weekends and bank holidays where required.

Benefits

• Competitive salary of £31,000 per annum plus commission.
• Opportunity to work in a prestigious luxury fine jewellery boutique within Harrods, London.
• Exposure to fine jewellery, bridal pieces, meaningful gifting, and international luxury clients.
• Training and development within the luxury jewellery sector.
• Opportunity to build a long-term career in fine jewellery and luxury retail.

Your Journey with IRD

Our dedicated recruitment team is committed to providing a prompt, professional, and personable recruitment process. You will receive support at every stage of your journey with us.

Apply now by submitting your most recently updated CV, and one of our recruiters will contact you for a confidential discussion about the next step in your luxury retail career.