Job Type: Permanent, Full-time

Location: Selfridges, London

Salary: £30,000 per annum plus commission

About the Position

We are recruiting for a Luxury Watch Sales Consultant to join a prestigious watch boutique within Selfridges, London. This is an excellent opportunity for a polished, client-focused sales professional with a passion for luxury timepieces, exceptional service, and relationship-led selling.

In this role, you will support clients through a considered and highly personalised watch-buying journey, taking the time to understand their preferences, lifestyle, collection interests, and purchase motivations. You will provide a professional and knowledgeable service to a broad luxury clientele, from first-time buyers to experienced collectors and High Net Worth individuals.

The successful candidate will be commercially focused, detail-oriented, and confident representing high-value timepieces within one of London’s most prestigious retail destinations.

Key Responsibilities

• Welcome clients in a warm, professional, and polished manner.
• Deliver a refined luxury client experience from initial greeting through to aftercare.
• Understand each client’s lifestyle, preferences, collection interests, and purchase motivations.
• Advise clients on luxury watches, including materials, movements, design, craftsmanship, heritage, and care.
• Support first-time luxury watch buyers, returning clients, collectors, and High Net Worth individuals with confidence and discretion.
• Build and maintain strong relationships with new and existing clients through clienteling, follow-ups, appointments, and aftersales support.
• Drive sales through consultative selling, product knowledge, and excellent client engagement.
• Work towards individual and team sales targets.
• Identify opportunities to upsell and cross-sell in a natural and appropriate way.
• Process sales transactions accurately and efficiently.
• Handle client enquiries, special requests, objections, and aftercare needs with professionalism.
• Maintain excellent boutique standards, including product presentation, organisation, and visual merchandising.
• Support in-store events, private appointments, product launches, and client-focused initiatives where required.
• Work collaboratively with the wider boutique and department store teams.

About the Candidate

• Minimum of one year’s experience in luxury retail, watches, fine jewellery, or a premium client-facing sales environment.
• Strong interest in luxury watches, craftsmanship, heritage, and client storytelling.
• Excellent communication and interpersonal skills.
• Confident working with luxury clients, including High Net Worth individuals, collectors, and international customers.
• Commercially focused with a target-driven approach.
• Polished, professional, and well-presented.
• Strong attention to detail and ability to deliver a discreet, high-quality client experience.
• Organised and confident managing client interactions in a busy luxury retail environment.
• Positive, proactive, and collaborative team player.
• Flexible to work retail hours, including weekends where required.

Benefits

• Competitive salary of £30,000 per annum plus commission.
• Opportunity to work in a prestigious luxury watch boutique within Selfridges.
• Exposure to high-value timepieces, collectors, and international luxury clientele.
• Training and development within the luxury watch sector.
• Opportunity to build a long-term career in watches and high-value luxury retail.



Your Journey with IRD

Our dedicated recruitment team is committed to providing a prompt, professional, and personable recruitment process. You will receive support at every stage of your journey with us.

Apply now by submitting your most recently updated CV, and one of our recruiters will contact you for a confidential discussion about the next step in your luxury retail career.