Job Type: Permanent, Full-time

Location: West Thurrock, Essex

Salary: £40,000 per annum plus commission

About the Position

We are recruiting for an experienced Store Manager to lead a luxury fine jewellery boutique in West Thurrock, Essex. This is an excellent opportunity for a confident and commercially driven retail leader with a strong background in luxury, fine jewellery, or premium client-facing sales.

As Store Manager, you will be responsible for leading the boutique team, driving sales performance, and ensuring every client receives a warm, polished, and memorable experience. You will set the standard on the shop floor, supporting the team with clienteling, product knowledge, and consultative selling, while maintaining the high standards expected within a luxury jewellery environment.

This role would suit a hands-on manager who enjoys developing people, building long-term client relationships, and working with beautifully crafted fine jewellery pieces in a results-focused setting.

Key Responsibilities

• Lead, motivate, and develop the boutique team to deliver excellent client service and strong sales results.
• Drive individual and team performance against sales targets and KPIs.
• Create a welcoming, polished, and client-focused boutique environment.
• Build and maintain strong relationships with new and returning clients, including High Net Worth individuals.
• Support the team in delivering a consultative sales experience across fine jewellery, diamonds, gemstones, and special occasion pieces.
• Coach team members on product knowledge, clienteling, storytelling, and sales technique.
• Oversee daily store operations, including opening and closing procedures, stock management, reporting, and administration.
• Maintain excellent standards of visual merchandising, product presentation, and boutique organisation.
• Handle client enquiries, special requests, escalations, and aftercare with professionalism and discretion.
• Identify opportunities to grow client loyalty, repeat business, and appointment-led sales.
• Support recruitment, onboarding, training, and ongoing performance management.
• Plan and support in-store events, promotional activity, and clienteling initiatives.
• Ensure compliance with company procedures, security standards, and operational policies.
• Act as a brand ambassador, representing the boutique with professionalism and integrity.

About the Candidate

• Previous experience as a Store Manager, Boutique Manager, Assistant Manager, or strong senior sales leader within luxury retail, fine jewellery, watches, or a premium retail environment.
• Strong commercial awareness with a proven track record of achieving sales targets.
• Confident leading, coaching, and motivating a client-facing retail team.
• Passion for fine jewellery, diamonds, gemstones, craftsmanship, and luxury service.
• Experience working with luxury clients, including High Net Worth individuals.
• Excellent communication and interpersonal skills.
• Professional, polished, and well-presented.
• Highly organised with strong attention to detail.
• Comfortable managing daily operations, stock, reporting, and team performance.
• Proactive, hands-on, and solutions-focused.
• Flexible to work retail hours, including weekends where required.

Benefits

• Competitive salary of £40,000 per annum plus commission.
• Opportunity to lead a luxury fine jewellery boutique.
• Senior leadership role within a premium retail environment.
• Training and development within the fine jewellery sector.
• Opportunity to grow your career in luxury retail management.

Your Journey with IRD

Our dedicated recruitment team is committed to providing a prompt, professional, and personable recruitment process. You will receive support at every stage of your journey with us.

Apply now by submitting your most recently updated CV, and one of our recruiters will contact you for a confidential discussion about the next step in your luxury retail management career.